REFUND POLICY

**ALL SEASON DUES ARE NON-TRANSFERABLE/ NON-REFUNDABLE**

Please note that we plan our staffing needs according to online registrations and order product needed for the season in advance. No refunds will be given after the registration deadline and/or the start of the season (which ever comes first). All refund requests will be assessed a $35 (but not limited to) cancelation/handling fee and must be in writing (or email). Please allow 30 days to receive a refund once the request is made in writing/email.

Tournament/Event dues + team travel fees are non-refundable after due dates. 

Team registrations to play in tournaments are often due up to 6 months in advance. For example, registrations for a winter event like Sand Storm are done in August. Hotel blocks are due up to 3-6 months prior as well. To better assist our families and keep our costs reasonable for everyone we need firm commitments from players upon registration and deadline. Therefore, backing out of an event that has already been paid for is a loss for other families/teammates and DHL on many levels.

INCLEMENT WEATHER POLICY

In the event of inclement weather, Desert StiX will exhaust every effort to continue that particular session at the complete discretion of the coaches, officials, and/or the league directors. If extreme weather occurs, such as lightening, extreme heat, hail, etc., Desert StiX may be forced to cancel practices, tournaments, events, etc., in order to protect player participants and staff. If an event is canceled for any reason, we will send out emails to alert you. We may also send out text alerts. There will be no partial refunds or full refunds due to unforeseeable weather circumstances.

DUES/COST & TRAVEL POLICY

Seasonally Dues + Event Dues = What does it cost to play for Desert Heat?

SEASONAL DUES

Seasonal dues are paid each season: Fall/Winter + Summer. Season dues covers:

• Practices: experienced coaching staff, fields, team equipment (i.e. balls, water, paint, etc.)
• Seasonal team travel shirts: each season ALL players get a team travel shirt that is required to be worn while the team travels together.
• New player practice jersey: all new players receive a DHL practice reversible/pinnie to be worn at every practice.
• Administration costs: insurance, website, marketing, etc.
• Add-On's within each seasons dues
  • Player Gear: Practice Packs, Game Uniforms (Required for all HS players), Travel Bags, etc.

The cost of seasonal dues varies on the season, location and division (HS, MS and/or South) and is based on how many practices are in that season. Season dues can vary but typically $250-$450.

EVENT DUES (BASE COST)

Event dues are IN ADDITION to seasonal dues. It is HIGHLY recommended that players attend events and/or tournaments to improve their game, however, we understand that not everyone choose to do so. With that, each event and/or tournament is an additional (base) cost that you will add-on in your SEASONAL DUES REGISTRATION. If you choose to add-on an event at a later date you can do so by that events late registration date. Base cost for event cover the following:

• Tournament Registration Fee's: each event and/or tournament has a team registration costs/fees that can vary from ~$1200 up to $2600 per team.
• Coaches: Coaching staff plus their travel expenses
• On-Site Lunches + Snacks: We have a phenomenal group of parents that put on a fantastic spread at (most of) our events. DHL provides players on-site lunches and snacks.
• Team dinners: Dinner is provided for ALL players (Team Travelers & Solo Travelers - see below for TTs and STs under Travel Policy) during away trips. We encourage even ST's to attend the TEAM dinner for bonding purposes.
• Administration Costs: website fees, marketing, booking fees, etc.
• Player extras: During down time at SOME events we are able to take the girls out for adventures. Past adventures would include: movies, water parks, Disney theme parks, etc. This would be indicated in the description of the event prior to registration.
• Tournament (base costs) can vary depending on location, number of days, tournament registration costs, etc. They are anywhere from $75-$350.

TRAVEL POLICY

Not everyone will choose to travel with the team. Here is a break down of what it means to be a Team Traveler or a Solo Traveler.

TEAM TRAVELER (TT) & SOLO TRAVELER (ST)

Team Traveler FAQs:

• What is a team traveler?: Any DHL player that travels with the team to tournaments.
• What does "with the team mean"?: A player that travels with the team in the vans and stay in the team hotel. All food is included. A team traveler is a person who may (or may not) be traveling without parents.
• How much does it cost to be a team traveler?: ~$225 (prices may vary), and includes ground transportation, hotel and meals. Only cash needed is extra spending money if you choose.
• Do you still have to buy your own flight if you are a Team Traveler?: Yes, this has not changed. All tournaments where we would fly to, players are still responsible for purchasing their own flight.
• How do you sign up to be a Team Traveler?: It will be an add-on in registrations. You can always add-on the option to travel with the team for $225 at a later date given there is enough room for additional players in the vans and hotel at the time you are asking.

Solo Traveler FAQs:

• What is a solo traveler?: Any DHL player that chooses to NOT travel with the team and will be traveling with a parent or another adult to a given tournament.
• Do you have to find your own transportation to and from hotel and fields?: Yes, as a solo traveler you will not be counted in van space once the team has arrived in their destination city (driving or flying).
• Can a solo traveler still eat with the team?: YES, ABSOLUTELY! We will have an option for you to participate with the TEAM DINNER that you can add on during your tournament registration.
• Can a solo traveler still stay in the team hotel?: Yes, we would prefer that players and parents traveling solo would stay in the team hotel. Hotel info will be posted on each Tournament page on our website. We try to book extra rooms for traveling families if we can.
• How do you sign up to be a Solo Traveler?: It will be in the registration. As a Solo traveler you will pay just the base fee for a tournament. You can always add-on the option to travel with the team for $225 at a later date given there is enough room for additional players in the vans and hotel at the time you are asking.

SWAG + UNIFORMS

Within your Seasonal Dues registration are add-on for additional DHL gear.

If you are a NEW  player joining DHL you MUST purchase your own customized uniform.Cost ~$100

Team Travel Bags - if you are choosing to be a TEAM TRAVELER for any season you are required to purchase a team duffel + sling pack. These are the ONLY bags allowed on team trips for team travelers. Cost ~$35

Optional DHL SWAG (a.k.a. gear) to be purchased!

Within the season dues registration you will have an option to purchase:

• Custom (name + #) Harrow Practice Pack which includes: backpack, dry-fit short sleeve shooting shirt and practice shorts. ~$100.
• Warm-Ups (jacket + pants): ~$100
• Extra replacement pinnies, bags, sling packs (prices vary)
• Long Sleeve DHL Shooting Shirt ~$25

ADDITIONAL INFORMATION

For additional information on ANY of the above please feel free to email: info@dheatlax.com